Voice Of The Guest

Go Deeper Into Uncovering and Improving Your Guest's Experience With our Customized Approach

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Anaheim /Orange County Hotel & Lodging Association has been an enthusiastic client of Marla Benson’s Customer Service focused programs for more than 10 years. Our membership looks forward to her annual sessions that share a view of our industry as the Guest sees it – The Voice of the Guest. She touches each individual that contributes to the Guest Experience – front line, management…everyone benefits.

We gain perspective built on the simple, yet highly effective concept that seeing ourselves through the eyes of one who has stayed in more than 800 hotels is enlightening and her easily understood and adopted solutions are highly effective in raising morale as well as scores.

We are pleased and proud to continue our relationship with Marla. Cheers to another 10 years…and running.

Bill Snyder, President
Anaheim/Orange County Hotel & Lodging Association