Marla Benson
Marla's Customer Service track record has touched thousands of customer service professionals in Hospitality and Call Centers for 20+ years. Consultant and team member for organizations including Disney Resorts, eHarmony.com, Ovations Food Services, Marriott Hotels, Anaheim/Orange County Hotel & Lodging Association and many more.
As Director of Training & Development for eHarmony.com Marla produced Call Center training to align hand-in-hand with the mission and message of the organization - empathetic and individualized Customer Care, and still maintain and exceed standards and metrics.
The Hospitality industry gains from her experiences of having stayed in more than 800 hotels, she is the' Voice of the Guest,' sharing from the Guest’s point-of-view how to handle a multitude of situations, and not just survive, but thrive in a win-win relationship with Guests.
