Voice Of The Guest

Guest Delight is Easy!...

If You Don't Over-Complicate It

Achieve World-Class Status Using the Voice Of The Guest Approach That Your Staff and Management Will Happily Get Onboard With.

At Voice Of The Guest, our Hospitality and Call Center clients highly value our  customized approach to customer service consulting and training designed to reach, maintain and exceed optimum service goals.

Although there are common desires amongst all 'customers', the Guest Expectation for your organization is unique.  We focus on what YOUR Guest's really want.  We ignite the passion and talent of YOUR team by customizing our core systems and providing eye-opening training --  and optimally, provide ongoing support to keep the momentum going.

Improve Your Guest Tracking Scores with Our Services:

Needs Analysis

• Secret Shopper Service
• Operations Analysis
  
• Staff Surveys
• Management Surveys

Consulting

• Workflow Best Practices
• Corporate Culture Enhancements
• Rewards & Recognition Programs
  
• Customer Retention Programs
• Strategic Planning
• Change Management
• Upsale Analysis & Scripting

(For Non-Hospitality Specific Consulting Services, Visit our www.MissionVisionValue.com)

Training, Seminars and Workshops

• 7 Seconds to Connect
• Guest Delight is Easy!
• Soothing the Savage Guest
• 24/7 Communication Skills
• Leadership & Management Enrichment
• Product Enhancement Training

Continued Coaching and Support

 Our Team's Client List Includes:

• eHarmony.com
• Disney Resorts
• Marriott Hotels
• Orbitz
• American Airlines
• Anaheim/Orange County Hotel & Lodging Association

And Many More...

Disney Resorts VP Tony Bruno with Marla Benson, moments before she presented '7 Seconds to Connect' for Disney's Grand Californian's nearly 1,000 new employees.